From business owners in Kuching

What clients say after the tools are live.

← Back to Home

40+

Businesses served

4.7

Average satisfaction

4 yrs

Working in Sarawak

100%

Documentation delivered

Client reviews

What people say

Tan Li Hua

Hardware shop owner · Kuching

The stock sheet changed how we reorder. Before, I'd look at the shelf and guess. Now I can see which items have a pattern and which ones are genuinely unpredictable — and it tells you which is which, which I appreciated. The adjustment after the first month was genuinely useful; there were a few things we needed to tune once we saw it in practice.

July 2025

Ahmad Muhaimin

Grocery distributor · Batu Kawa

We deal with about 30 suppliers and the inbox was becoming a problem. Too many emails, too many price-change notices buried under catalogues. The sorter took three to four weeks to fully set up but the shadow period meant I was confident in it before it went live. I can now see what actually needs a response within about five minutes of opening my email.

June 2025

Lee Wei Seng

Café owner · Padungan area

I bought the Handover Pack because I'm handing management to my daughter next year and I didn't want her to have to figure out our systems from scratch. The screen walkthroughs were actually the most useful part — she watched them before I explained anything and already understood the logic. Worth it for that alone.

July 2025

Nabilah Azman

Textile retailer · Satok

Honest and clear about what the forecast could and couldn't do. We have some items that only sell during festive periods and the sheet marked those separately rather than blending them in with the regular products. That was the right call — I wouldn't have trusted the suggestions if everything was lumped together.

June 2025

Patrick Kho

Electronics distributor · Kuching

I took both the email sorter and the handover pack. The sorter is running well — delivery delay notices get flagged immediately now, which used to get buried. The handover pack was something I hadn't thought about until Razif mentioned it at the end of the project. Glad I added it; our operations manager can actually read and follow what we've set up.

July 2025

Sylvia Nuing

Pharmacy assistant manager · Miri

We had someone set up some automation for us two years ago and they're no longer available. The Handover Pack gave us documentation that actually explained how everything worked — we could finally make small changes ourselves without guessing. The price was reasonable given what it would have cost us if we'd had to start from scratch.

June 2025

Detailed cases

How specific projects played out

Hardware shop · Kuching · Stock Forecast Sheet

Completed May 2025 · 3 weeks

Challenge

The owner was reordering based on what looked low on the shelf. They ran out of copper fittings twice in three months — each time during a period when contractors in the area were busy — but couldn't see the pattern in their records because no one had organised the data that way.

What we built

A forecasting sheet built from 14 months of their sales export. Seasonal items were separated and flagged. Fasteners with very thin sales history were marked rather than estimated. Weekly reorder suggestions for the 40 highest-velocity items.

After first month

No stockouts in the first 60 days. One category (valve connectors) was adjusted after the first live month because the historical data predated a supplier change. That adjustment was included in the scope.

"The first reorder cycle I actually trusted what the sheet said rather than second-guessing it. That was probably three weeks in." — Tan Li Hua

Grocery distributor · Batu Kawa · Supplier Email Sorter

Completed April 2025 · 4 weeks including shadow period

Challenge

Around 90 supplier emails per week. Price change notices were arriving mixed in with newsletters and routine order confirmations. The owner was spending around 45 minutes each morning scanning for anything urgent — and occasionally missing something that needed a same-day response.

What we built

Four categories agreed with the owner: price changes, delivery delays, payment matters, and new catalogues. A fallback rule for anything the sorter was unsure about — directed to a separate inbox folder for manual review. Two-week shadow period before full activation.

After going live

Morning inbox review reduced to around 8 minutes. The fallback folder received an average of 3 emails per week in the first month — mostly unusual supplier messages that didn't fit an existing category. Two of those were added as new rules.

"I was sceptical during the shadow period — kept checking whether it was sorting correctly. By week two I stopped checking every one. It was doing what we agreed." — Ahmad Muhaimin

Get in touch

Reach us directly

Phone

+60 82 417 269

[email protected]

Address

12 Jalan Padungan, 93100 Kuching, Sarawak

Office hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday & Public Holidays: Closed

We typically respond to email enquiries on the next working day.

Ready to have a conversation?

Tell us what problem you're trying to solve and we'll say whether any of our services are the right fit.

Get in Touch